UR Meds
Contact

Get in touch.

Questions about your care, an order, or our services? Our patient support team is here to help. For medical emergencies, call 911 or go to the nearest emergency room.

Email us

support@urmeds.com

For orders, account help, and general questions.

Patient support line

(833) UR-MEDS

Available during business hours for urgent account issues.

Support hours

Mon – Fri, 9am – 6pm ET

We respond to most emails within 1 business day.

Mailing address

UR Meds, Inc.

PO Box / Corporate address placeholder — update before LegitScript review.

Patient portal

Message your provider

Log in to the portal for clinical questions and prescription renewals.

Go to portal

Medical emergency

Call 911

We do not provide emergency medical care. Seek emergency services immediately.

Send us a message

Fill out the form and we'll get back to you as soon as possible.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. This contact form is not monitored for emergencies and is not a substitute for professional medical advice.

Response time

We aim to respond to all inquiries within 1 business day. Complex clinical questions may take longer while we consult the appropriate licensed provider.

Before you message us

  • Check the Support page for quick answers to common questions.
  • Log into the Patient Portal to message your provider directly about prescriptions or care plans.
  • Review our Legal & Compliance page for policy questions.

Not a patient yet?

Start a free online assessment to see if treatment is right for you. A licensed provider will review your information and determine eligibility.

See If You’re Eligible